At TheSparkSup, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with hassle-free returns and exchanges.
Return Eligibility
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Returns must be initiated within 7 days of receiving your order.
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Items must be unused, unwashed, and in their original condition with tags and packaging intact.
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We do not accept returns on customized or sale items unless there is a defect or incorrect item received.
Exchange Policy
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If you received the wrong size, color, or a defective item, we’ll happily exchange it.
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Exchange requests must also be made within 7 days of delivery.
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The product must be returned first before a new one is shipped.
Non-Returnable Items
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Customized products
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Final sale or clearance items
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Items damaged due to misuse or wear and tear
How to Request a Return or Exchange
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Email us at info@thesparksup.com with your order number and reason for return or exchange.
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Our support team will review your request and provide return instructions.
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Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.
Refunds
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Approved refunds will be issued to your original payment method.
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Shipping costs (if any) are non-refundable.
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We reserve the right to refuse a return if it does not meet our policy guidelines.
Important Notes
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Customers are responsible for return shipping unless the item received was incorrect or damaged.
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Please make sure to use a reliable courier with tracking when returning products.
Need Help?
For any assistance, contact us at info@thesparksup.com. We’re here to ensure your experience with TheSparkSup remains smooth and satisfying.