Return & Refund Policy

At The Sparks Up (operated by Keystone Solutions LLC), customer satisfaction is our top priority. If you are not completely happy with your purchase, you can request a return or exchange within 30 days of receiving your order. We make the process simple and hassle-free.

How to Start a Return

Before sending any item back, please contact our support team at
info@thesparksup.com with your order number and reason for return or exchange. Our team will guide you through the process and provide you with return instructions.

Return & Refund Terms

• All returns are free of charge — we cover the return shipping costs.
• Refunds will be issued to the original payment method (PayPal, credit card, etc.).
• Refunds include both the product price and the original shipping fee.
• Once we receive and inspect the returned item, your refund will be processed within 10 business days. Please note, bank processing times may vary.

Exchange Policy

• You may request an exchange for size, color, or a different product within 30 days of delivery.
• Exchanges are also free of charge, and we will cover both return and redelivery shipping costs.
• If the requested item is unavailable, a full refund will be issued instead.

Conditions for Returns & Exchanges

• The item must be returned in its original condition, unworn, and with all tags attached.
• All products are eligible for return or exchange — we have no non-returnable items.
• Please ensure safe packaging of the item when returning.

Need Help?

For any questions about returns, refunds, or exchanges, feel free to contact us at:

Keystone Solutions LLC, operating as The Sparks Up
Email: info@thesparksup.com
Phone: +1 443-768-0534
Address: 1522 Copeland Road, Catonsville, MD 21228, United States

You can also visit our Contact Us page for more information.