Shipping & Delivery Policy

Effective Date: August 2025

At The Sparks Up (operated by Keystone Solutions LLC), we aim to deliver premium leather jackets to your doorstep quickly and safely. This Shipping & Delivery Policy explains how we process and ship your orders.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
• If we experience a high order volume, processing times may be slightly delayed. In such cases, we will notify you via email.

2. Shipping Methods & Timeframes

We partner with trusted courier services (FedEx, DHL, UPS, USPS) to ensure safe delivery.

• Standard Shipping (USA): 5–8 business days
• Express Shipping (USA): 2–4 business days
• International Shipping: 7–14 business days (depending on location)

Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather, courier strikes).

3. Shipping Rates

• Shipping charges are calculated and displayed at checkout.
• Free standard shipping may be available on promotional offers or orders over a certain amount (as displayed on our website).
• International customers are responsible for customs duties, taxes, or import fees charged by their country.

4. Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• You can track your shipment directly on the courier’s website using the tracking number provided.

5. Delivery Address

Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If you need to update your address, contact us at info@thesparksup.com within 12 hours of placing your order.

6. Lost or Damaged Packages

• If your package is lost in transit, please contact us. We will work with the courier to resolve the issue.
• We are not liable for items marked as “delivered” by the courier but not received by the customer.
• If your order arrives damaged, please take photos and contact us within 48 hours of delivery.

7. International Orders

• International customers are responsible for ensuring that leather products are allowed in their country. We are not responsible for packages held or rejected by customs.
• Delays caused by customs clearance are beyond our control.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Keystone Solutions LLC, operating as The Sparks Up
Email: info@thesparksup.com
Phone: +1 443-768-0534
Address: 1522 Copeland Road, Catonsville, MD 21228, United States

You can also visit our Contact Us page for more information.