At The Sparks Up, we offer a hassle-free return process within 7 to 9 business days.

• You can easily contact our customer support representatives anytime at info@thesparksup.com — we are available 24/7 to assist you.

• If you accidentally order the wrong product, you can request a cancellation by contacting our support team via email

• If you receive the wrong size, a defective product, or if your order is delayed due to production issues, you can also request a replacement or cancellation immediately by contacting our team.

Your satisfaction is our top priority. We ensure all customer data is end-to-end encrypted with SSL and all transactions are processed through secure payment methods.

Easy 30 days return and refund following conditions are simple:

• The size, color or article was wrongly given to you.
• The product is somewhere broken or faulty.
• The wrong product was sent to you.
• Your right will be a return/ exchange in such a scenario. Please don t hesitate to contact me in 30 days. our team 24/7 available for you.

• Please return the product using any reliable courier service that provides a tracking number (after your return request has been approved).

• Share the tracking ID with us once the item has been dispatched.

• After we receive and verify your returned item, a replacement will be shipped within 15 working days.

• The following circumstances entitle you to a refund:
• Your product never came.
• You got an item that is entirely wrong or is broken and you do not want to exchange it.
• Refunds are made once we have received and have checked on the item returned. The refunds are done through the source of payment.