Shipping & Delivery Policy
At The Sparks Up, we are determined to have your products delivered timely, safely and efficiently. How we ship and deliver is a process and we hope that reading through it will help you understand the process and ensure there are no confusion and delays.
Do We Ship Free World Wide?
Yes, we have free standard shipping in the entire world. In whatever location you are located you can receive global delivery service without any extra shipping charge.
The delivery time is estimated.
Standard Orders: 10 to 12 business days
Submitted to Campaign: 13 to 16 business days
Accelerated Delivery: Price is 30 dollars, takes 6 to 8 business days
Orders received later than 1 PM (according to the local time) will be processed on the next working day
We run business from Monday to Friday
***Note: The delivery timeframes can be different, depending on the customization desired
Following Your Delivery
After dispatched, you will get a tracking number. You have the obligation to:
Check your order with the help of a provided tracking ID
Confirm with the courier company when there is hold in deliveries, failed deliveries or other concerns
Be present at the shipping address to take the package
In case a parcel is returned or destroyed because of repeated delivery failure then we cannot be held liable.
We Use Couriers
We collaborate with reputable and dependable couriers to make your products safe and timely to deliver:
DHL
FedEx
USPS
They are companies which enable us to have high standards of delivery all over the world
And What If You Get Bent or Wrong Product?
Even though we go to great lengths to package and check every order we send out, in the event that you get:
A broken product
The flaws of a product
An incorrect piece or changeover
Should you wish to seek assistance, our customer support must be communicated, within 30days of a package receipt.
Note: The item should have been unopened and the tags should still be attached in order to have the refund/exchange.
See our complete [Return & Refund Policy] to learn more.
Import Duties and Customs Duties
U.S. Customers: No custom, and no import duties are charged
International Customers: All shipments are made (DDU) Delivery Duty Unpaid
There might be custom/import taxes depending on the regulation of the recipient country
In most of the countries, we claim goods as gifts to minimize duty pay but this is not a given
It deals with all the local taxes, import duties or other customs surcharges that are the responsibility of the customer.
The prices of products do not comprise any tax
Guidelines to Critical Shipping So that delivery is good:
You need to check your shipping address, email and contact number twice at the checkout
We do not ship to APO FPO or PO Boxes
The delivery may require a signature in order to confirm the order
In case you have both custom plus regular products in your order, the custom product can arrive alone and take longer to arrive
As soon as the carriers ship the parcel, we are already unable to alter the delivery address to the address specified in the order- the clients should address the courier company directly
Some Probable Delivery Delays- What May Lead To It?
We hope to deliver in time but delays can be experienced because of the following:
The outbreak of a natural disaster, a holiday or a pandemic (e.g., COVID-19)
Wrong contact or shipping address
Delays in the activities of the courier company
Products reinstated in the production process because of the quality control complications
Customs clearance enjoys
Rush cancellations inherited when orders are amended at the last minute
We understand that in such circumstances we are appreciated